Privacy Policy
Last Updated: [October 30th, 2025]
DataSense Inc. (“we,” “us,” or “our”) wants you to be familiar with how we collect, use, and disclose personal information. This Privacy Policy describes how we handle personal information that we collect through our product, SolidHealth.ai (the “App”), our website, online communications, and any other sites or services that link to this Privacy Policy (collectively, the “Services”).
Our App is a consumer health platform that helps individuals bring together and understand their health information. We collect and process personal information to generate insights from the health records and device data users choose to connect.
Our Services are currently available only in the United States.
We collect the following categories of personal information when you use our Services. “Personal information” is information that identifies you as an individual or relates to an identifiable individual. Specific categories of personal information collected may vary based on your choices and App configuration.
| Data Categories | Examples |
|---|---|
| Name and Contact Details | First and last name, email address, and phone number. |
| Account Details | Username and password. |
| Health Details | Health information you choose to provide to us, including data from devices and apps you choose to link to the Services (e.g., wearables or home monitors). |
| Conversation Details | Content of your conversations with KNOAH, our virtual health assistant, including any files or documents you upload. |
| Preferences and Communications | Marketing preferences, in‑App notification settings, and other choices you make about how we contact you. |
| Data Categories | Examples |
|---|---|
| Online Activity Data | Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or clicked links within them. |
| Browser and Device Information | Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly. |
| App Usage Data | When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number. |
| IP Address | Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address. |
| Tool | Details |
|---|---|
| Cookies | Cookies are pieces of information stored directly on the device that you are using and allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, personalize your experience, and conduct analytics. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. We do not currently respond to browser do-not-track signals. If you do not want information collected through cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If you do not accept cookies, you may experience some inconvenience in your use of the Services. |
| Local Storage Technologies | These technologies provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications. |
| Pixel Tags | Also known as web beacons and clear GIFs, pixel tags may be used to, among other things, track the actions of users of the Services (including email recipients) and compile statistics about usage of the Services and response rates. |
| Analytics | We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy//, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. |
| Sources | Examples |
|---|---|
| Health Providers and Health Information Networks | Health records and data from hospitals and labs you direct us to collect. |
| Devices and Third‑Party Apps | Data from devices and apps you choose to link to the Services (e.g., wearables or home monitors). |
| People You Authorize | Information provided by family members, caregivers, or healthcare providers you choose to share your data with (e.g., their contact details to enable sharing). |
We need to collect personal information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any personal information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Below we provide an overview of how we and our service providers use personal information in connection with our Services:
| Purposes | Examples |
|---|---|
| Administering the Services | Contacting and interacting with you, receiving and responding to your requests, providing the Services, verifying your information, and sending you administrative information, such as changes to our terms, conditions, and policies. |
| Operations and General Business | Troubleshooting and diagnostic testing, conducting performance analyses of our systems and Services, testing new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and hosting data. |
| Marketing | Sending you our newsletters, publications, updates, and invitations that we think may be of interest to you. We may send marketing messages through email or text message. |
| Relationship Building and Engagement | Facilitating and responding to any social sharing and posts on our Services, and other customer relationship building activities. |
| Personalizing the Services | Personalizing our interactions with you and providing you with information and/or offers tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you. |
| Improving and Developing Products and Services | Conducting data analysis (e.g., monitoring and analyzing Services use and using data analytics to improve the efficiency of our Services), developing new Services, considering ways to enhance, improve, repair, maintain, or modify our Services, identifying usage trends (e.g., understanding which parts of our Services are most interesting to users), determining the effectiveness of our promotional campaigns, and operating and expanding our business activities. |
| Aggregation, De-identification, and/or Anonymization | Aggregating, de-identifying, and/or anonymizing personal information so that it will no longer be considered personal information. |
| Security and Fraud Prevention | Conducting audits, verifying that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements, and monitoring for and preventing fraud, including maintaining system security. |
| Legal and Compliance | Fulfilling our legal and compliance-related obligations, including complying with applicable laws, complying with legal processes, responding to requests from public and government authorities, meeting national security or law enforcement requirements, and complying with requirements set by industry-specific supervisory bodies. Enforcing our terms and conditions and standards, protecting our operations, protecting the rights, privacy, or property of our business, responding to auditors, allowing us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain. |
Here are the types of entities to which we may disclose personal information in providing the Services.
| Categories | Details |
|---|---|
| Service Providers | Our service providers include companies and individuals that provide services on our behalf or help us operate our Services or our business (such as companies that provide web and app hosting and analytics services, data analysis, payment processing, information technology, customer support, email delivery, fraud prevention, auditing, and other services). |
| Professional Advisors | We may use accountants, actuaries, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business. |
| Authorities and Others | If we are required by law or legal process or if we deem the disclosure appropriate for other legal, compliance, or fraud-prevention purposes, we may disclose information to law enforcement, public, regulatory, and government authorities, or courts, or other entities that obtain valid subpoenas. |
| Other Online Services | When you interact with us, you may choose to share information and content on our social media pages and other online services. |
| Business Transferees | We may disclose or transfer your personal information to third parties such as acquiring entities and their advisors in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). |
| People You Authorize | Information you authorize us to share with trusted individuals, such as family members, caregivers, or healthcare providers. |
We seek to use HIPAA-compliant and industry-standard organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
You have choices regarding marketing-related communications. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message. If you no longer want to receive SMS/text messages from us on a going-forward basis, you may opt out by texting “STOP.”
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.
Our Services are intended for individuals located in the United States and we are located in the United States. We may store and process your personal information in any country where we have facilities or in which we engage service providers. By using the Services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Twitter, Instagram, YouTube, Pinterest, LinkedIn, Apple, Google, Microsoft, or any other app developer, app provider, social media platform, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our App.
The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18.
The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
If you have any questions or concerns regarding this Privacy Policy, please contact us at legal@solidhealth.ai.
Last Updated: [October 30th, 2025]
Pursuant to the Washington My Health My Data Act and the Nevada Consumer Health Privacy Law, DataSense Inc. (“we,” “us,” or “our”) is providing the following details regarding the categories of consumer health data that we collect, use, and share about Washington and Nevada consumers through our product, SolidHealth.ai (the “App”). This Consumer Health Data Privacy Statement (the “Privacy Statement”) supplements our Privacy Policy.
The consumer health data we may collect from you, or at your direction, includes:
| Type of Data Collected |
|---|
| Health conditions, treatment, diseases, or diagnosis. Allergy lists and reactions, medication and immunization history, or care plans and clinical notes from visits. |
| Social, psychological, behavioral, and medical interventions. Therapy or counseling programs, nutrition programs, physical or occupational therapy, or substance-use treatment programs. |
| Health-related surgeries or procedures. Major surgeries, outpatient procedures, or diagnostic procedures and follow-up care. |
| Use or purchase of prescribed medication. Prescription fills and refills, pharmacy pickup or delivery records, and documentation of prescribed drug therapies. |
| Bodily functions, vital signs, symptoms, or measurements. Heart rate and blood pressure, sleep and activity levels, weight and BMI, or symptom logs. |
| Diagnoses or diagnostic testing, treatment, or medication. Diagnosis codes, lab orders and results, imaging studies and reports, or treatment plans and medication lists. |
| Gender-affirming care information. Hormone therapy records, surgical consultations or procedures, or care plans and follow-up notes. |
| Reproductive and sexual health information. Pregnancy and prenatal care records, contraception counseling or prescriptions, or abortion-related care records. |
| Biometric Information. |
| Genetic Information. Genetic test results and variant reports, carrier screening, pharmacogenomic results, or documented family health history. |
| Precise location information that could reasonably indicate your attempt to acquire or receive health services or supplies. |
| Information that could identify your attempt to seek health care services. Appointment confirmations, telehealth session logs, or messages to providers. |
| Any inferences of the above categories of health data derived or extrapolated from non-health information. |
For purposes of this Privacy Statement, consumer health data means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status.
We collect consumer health data from you and from sources you authorize, including:
We collect, use, and share consumer health data to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, to:
We may also use consumer health data and share it with a third party in the context of any reorganization, financing transaction, merger, sale, joint venture, partnership, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
We may share each of the categories of consumer health data listed above with the following categories of third parties:
We do not “sell” consumer health data, as defined under the Washington My Health My Data Act or the Nevada Consumer Health Privacy Law.
If you are a Washington or Nevada consumer, you may make the following requests regarding your consumer health data, subject to applicable law and certain exceptions:
To make an Individual Rights request, please contact us at support@solidhealth.ai. We will verify and respond to your request consistent with applicable law. We may need to request additional information from you in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your consumer health data. If you make a Request to Delete, we may ask you to confirm your request before we delete your consumer health data.
If we refuse to take action on your request, you may appeal this refusal by contacting us at legal@solidhealth.ai.
We may change or update this Privacy Statement from time to time. When we do, we will post the revised Privacy Statement on this page with a new “Last Updated” date.