Privacy Policy

1. Introduction

SolidHealth.AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

2. Information We Collect

Personal Information

• Name, email address, phone number
• Organization and professional role
• Account credentials

Health Information

• Health data you provide or that is generated through our Services
• Care plan and wellness information

Technical Information

• Device type, browser, operating system
• IP address and approximate location
• Usage patterns and interaction data

3. How We Use Your Information

• Provide, maintain, and improve our Services
• Personalize your care experience
• Communicate with you about your account or our Services
• Ensure the security and integrity of our platform
• Comply with legal obligations
• Conduct research and analytics (in de-identified or aggregated form)

4. HIPAA Compliance

Where applicable, we handle Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, technical, and physical safeguards to protect PHI and enter into Business Associate Agreements (BAAs) with covered entities as required.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform (under strict contractual obligations)
• Healthcare providers involved in your care (with your consent)
• Legal authorities when required by law or to protect our rights

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Restrict or object to certain processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@solidhealth.ai.

8. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular audits, and employee training. See our Security page for more details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date above.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@solidhealth.ai.